Terms of Service
This document represents our agreement with you about your use of the Solintro Platform and the Smart System Build service, and, in combination with our Privacy Policy become a binding contract once you've accepted them. Therefore, it’s important that you read and understand these terms before using our platform and services. If you don’t agree to these terms or don't want to be bound by these terms; don’t accept them, make a platform account, or use our platform or services.
Welcome to Solintro! This document sets out the Terms of Service ("Terms" or "Agreement") for the Solintro platform ("Platform"), and the Smart System Build service ("Service" or "SSB"), provided by Solintro ("Solintro," "we," "us," "our"). It governs all Platform users on any plan, and all clients of our Service. By using the Platform and Service, you are entering into a binding agreement with Solintro.
By using the Solintro platform in any manner, you are expressly agreeing to, and give your consent to be governed by these Terms.
Solintro offers a comprehensive suite of services designed to streamline and automate your business as it relates to sales and marketing. These Terms governs the following services;
Solintro Platform Subscription: Access to our white-labeled HighLevel platform on a per-month subscription basis.
Smart System Build Program: A 6-month program, where we migrate your current assets (courses, landing pages, sales pages, email sequences, and email lists) to the Platform, conduct an in-depth audit of your current customer journeys to identify leaks, work with you to plug those leaks, and train you and your team on how to use the Platform for your business.
You must be at least 18 years old to use the Platform or Service. We are committed to safeguarding the personal information of minors, with particular emphasis on protecting data from children 13 and under.
If you are under 18, please do not use the Platform, Service or submit any personal information to Solintro. This includes use with parental or guardian supervision.
By accepting these Terms, creating a Platform account, or using our Services in any way, you represent and warrant that you are at least 18 years of age.
Solintro reserves the right to terminate any account or deny service to anyone we believe to be under the age of 18.
To use the Platform, you must create an account by providing accurate and up-to-date information. The Platform is intended for business and professional use only.
When you register, you become the Account Holder. If you're signing up on behalf of a company, you must have the authority to bind that company to these Terms. In this case, the company becomes the Account Holder
As an Account Holder, you must use an email address that belongs to you, create a strong, unique password, keep your login details confidential, and create only one account per email address. You must not create accounts for other individuals, use fictitious names or aliases, or choose usernames that impersonate others or misrepresent your identity.
You may add Team Members to your account and provide them with individual login credentials. As the Account Holder, you are fully responsible for all activities that occur under your account, including those of your Team Members.
You must notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for any losses resulting from unauthorized use of your account. However, you may be held liable for losses we or others incur due to such unauthorized use.
We reserve the right to suspend, terminate, or restrict access to your account, without prior notice or refund, if we reasonably suspect that you have provided false, inaccurate, or incomplete information; shared your login credentials with any third party; distributed, disclosed, or transferred any non-public content or information from the Platform to unauthorized persons; or violated any provision of these Terms or any applicable law, rule, or regulation.
We may communicate important information about the Platform to you via email to your registered address, notices in the Platform dashboard, or notices elsewhere on the Platform. You are responsible for regularly reviewing such communications and notices.
You agree to use our Platform and Services only for lawful purposes and in a manner consistent with these Terms. You agree not to:
Violate any applicable laws or regulations.
Infringe upon the intellectual property or privacy rights of others.
Use our Platform and Services to transmit harmful or malicious content.
Interfere with or disrupt the integrity or performance of our Platform and Services.
Reverse-engineer, decompile, disassemble, modify or create derivative work of our Platform and Service or any part thereof except to the extent permitted by applicable law.
Remove or alter any copyright, trademark, or other intellectual property notices contained on any of the materials obtained during your use of the Platform or Service.
Share our content with anyone who is not properly licensed to access the content.
Use our Platform to send spam, junk or bulk email, text messages, chain letters or any other form of unauthorized solicitation, or any form of lottery or gambling.
Transmit, distribute or send code that may be deemed dangerous or destructive in any manner. Example of this may include but not limited to viruses, malware, Trojan horses, etc.
Not interfere with anyone else's use and enjoyment of the Solintro Platform.
If you violate this User Conduct and engage in any of the prohibited uses mentioned, we reserve the right to remove you and any of your content from the Platform and cancel your subscription. Whether your conduct violates our User Conduct will be determined in our sole discretion.
The current fees for our Platform Subscription and Service are outlined here. You acknowledge that you have reviewed and accept the pricing structure for the Services you have selected.
The Platform Subscription fee is automatically processed monthly in advance on the same date each month. The Service fee is either processed as a single payment in advance of starting the Service, or as six monthly installments, with the monthly payments automatically processed in advance on the same date each month for the duration of the 6-month program.
All payments are processed through our designated payment processor, Stripe. You agree to provide accurate and complete payment information and authorize us to charge your chosen payment method for all Services you select. It is your responsibility to ensure your payment details are correct and up to date.
If a payment fails, our system will automatically attempt to process the payment again every 3 days using the existing payment method in your account. We reserve the right to manually retry processing the payment at any time using your existing payment method or any new payment methods you add to your account to settle any outstanding balances.
If we are unable to process your payment successfully after multiple attempts, we may terminate your access to the Platform and Service. We will attempt to contact you regarding the failed payment, but it is ultimately your responsibility to ensure successful payment.
Solintro is not liable for any late payment fees or reclaimed failed payments by the payment processor. If you choose to cancel your subscription or Service, it is your responsibility to ensure that any recurring payments are cancelled directly with the payment processor to prevent any future charges.
We may modify our pricing for the Platform and Service at any time for new clients. However, if you are an active user of the Platform or within your active Service period, your pricing will remain unchanged for the duration of your current subscription or Service term, regardless of any price changes for new clients.
We may occasionally offer special promotional plans, discounts, or trial periods for our Platform and Service. These offers are subject to their own terms and conditions.
You may cancel your Platform subscription at any time by canceling through your account settings before your next payment is due. To cancel the Service, email [email protected] providing at least 7 days notice prior to your desired cancellation date.
Upon cancellation, your access to the Platform and/or Service will continue until the end of your current billing period. After this period ends, you will no longer have any rights to use the Platform or Service under this Agreement.
We strongly advise downloading your data from the Platform before cancellation to ensure you retain access to your information.
We maintain a limited refund policy due to the nature of our offerings. For the Platform, we do not offer refunds for partial billing periods or for previous months' subscriptions. For the Service, no refunds are provided for services already rendered on monthly installment plans. For single upfront payments, if you cancel before the 6-month period is complete, we will refund the remaining full months on a pro-rated basis. For example, if you signed up in January and cancel mid-April, we would refund May and June (calculated by dividing the total amount paid by six months and then refunding the equivalent of 2 months).
We do not accept fraudulent chargebacks. If you have any issues with billing or are dissatisfied with our Platform or Service, please us at [email protected] before initiating a chargeback with your payment provider. We're committed to addressing your concerns promptly and fairly.
Initiating a chargeback without first contacting us violates this Agreement. If you do so, or if the chargeback is determined to be fraudulent, we may terminate your access to the Platform and Service, take legal action to recover disputed funds and associated fees, report the incident to credit reporting agencies, and add your account details to our internal fraud prevention database. These actions could negatively impact your credit score.
We keep detailed records of all transactions and communications to contest unjustified chargebacks. By using our Platform or Service, you agree to this chargeback policy and its potential consequences.
All content on the Solintro Platform and all materials related to the Service, including but not limited to software, logos, designs, text, graphics, methodologies, workflows, and other materials, is the property of Solintro. This content is protected by copyright and other intellectual property laws. You may not modify, copy, or distribute any of this content without our written permission.
Solintro retains the right to use and develop our general knowledge, skills, experience, ideas, concepts, and techniques, even if we acquire or use them while providing the Platform or Service to you. This includes reusing general methods, templates, or tools that don't contain your specific information across our work with other clients. We may also develop similar platforms or services for other clients, as long as we don't disclose or copy any of your confidential or proprietary information.
We keep ownership of all our tools, software, methods, email templates, email sequences, workflows, and other materials used in both our Platform and Service. This includes anything we had before working with you and anything we develop on our own during our work together. We provide these assets to you on a license basis. You can use them for your business within the Platform and as part of the Service, but you cannot copy them, distribute them, make them available to others, or use them outside of your specific business case as outlined in this Agreement.
When you use our Platform and Service, we grant you a limited license to access and use of Solintro's intellectual property. This license is non-transferable and for your business use only. You may view and use the Platform and Service, but you may not reverse engineer them or create derivative works. You may print or download portions for personal use, provided you maintain all copyright notices.
Any content you upload to the Platform remains your property. By uploading, you grant Solintro permission to use it for Platform and Service operations and improvements. You must have the right to use any content you upload and ensure it doesn't violate any third-party rights.
Content created specifically for you during the Service becomes your property. You will own all rights to materials uniquely tailored for your business.
If you cancel your account, you will lose access to all content within the Platform, including your uploaded materials. We are not responsible for retaining your content after account termination.
By providing feedback or testimonials, you grant us permission to use them in our marketing efforts without compensation. We may use your name and likeness alongside your feedback, subject to your approval.
You may not copy, distribute, or make available Solintro's intellectual property outside of your specific business use case as outlined in this Agreement. All rights not expressly granted in these terms are reserved by Solintro.
As a Solintro Platform user and/or Affiliate, whether or not you display the Solintro logo, you must comply with all laws, both U.S. and foreign, including, but not limited to, laws prohibiting deceptive and misleading advertising and marketing, e-mail marketing laws (including the federal CAN-SPAM Act (15 U.S.C. § 7701)), telemarketing laws (including the federal Telephone Consumer Protection Act (47 U.S.C. § 227) and the Federal Trade Commission’s Telemarketing Sales Rule (16 C.F.R. § 310)), laws governing testimonials (including the Federal Trade Commission’s Revised Endorsements and Testimonials Guides (16 CFR Part 255)), and/or any similar laws, laws relating to intellectual property, privacy, security, terrorism, corruption, child protection, or import/export laws.
You are solely responsible for ensuring their compliance with all applicable laws, rules, regulations, and court orders of any kind of any jurisdiction applicable to you and your business, and any recipient to whom you send digital messages using our products or services. You have the responsibility to be aware of, understand, and comply with all applicable laws and ensure that you and all users of your account comply with such applicable laws at all times.
If you use any messaging software, including any Solintro-provided messaging software now existing or which may in the future be created, or any other messaging system or other software or hardware provided by you or a third-party, you agree that you will follow all applicable laws with respect to sending messages, including without limitation the federal Telephone Consumer Protection Act. You further agree to indemnify and defend Solintro from any claims, damages, losses, and lawsuits of any kind or nature that may be made or brought against Solintro relating in any way to your violation of law or third-party rights by use or misuse of any messaging software or hardware, whether or not provided by Solintro. You further understand and agree that Solintro has no control over, and therefore cannot be responsible for, the functionality or failures of any third party software, including without limitation Facebook, Facebook Messenger, and internet browser notifications. SOLINTRO DOES NOT WARRANT THAT ANY SOLINTRO MESSAGING SOFTWARE WILL BE COMPATIBLE WITH ANY THIRD PARTY SOFTWARE. YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR YOUR USE OF ANY AND ALL MESSAGING SOFTWARE AND/OR HARDWARE.
Under the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), Solintro has a policy to address copyright infringement claims. If we believe in good faith that any content on Solintro violates copyright laws, we reserve the right to remove or block such content.
If you believe that content on Solintro infringes your copyright, please send a notice to Solintro at [email protected].
Your DMCA notice should include the following information:
A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
Identification of the copyrighted work claimed to be infringed.
Identification of the material that is claimed to be infringing and sufficient information to allow us to locate the material (e.g., a URL).
Your contact information, including your address, telephone number, and email address.
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
If your content is removed due to a DMCA notice and you believe it was mistakenly taken down, you may send a Counter Notice to Solintro. Your Counter Notice should include:
A physical or electronic signature.
Identification of the material that was removed and its location before removal.
A statement under penalty of perjury that you have a good faith belief that the material was removed by mistake or misidentification.
Your name, address, telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for [Your Jurisdiction] and will accept service of process from the person who provided the original DMCA notice.
Please note that a copy of any notices received will be sent to the party who posted the content you report as infringing.
Solintro reserves the right to terminate access for users who are found to repeatedly infringe copyright.
Solintro is committed to providing a reliable, error-free, and secure platform. However, our platform and services are provided "as is" and "as available," without warranties or guarantees, express or implied. This includes warranties of merchantability, fitness for a particular purpose, and non-infringement.
While we strive to ensure our services are uninterrupted, error-free, and secure, we cannot guarantee this due to the nature of online services. We do our best to provide accurate, reliable, and complete content, but we do not warrant that all information will always be perfect.
YOU UNDERSTAND AND AGREE THAT THE PLATFORM AND SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OR GUARANTEES, EXPRESSED OR IMPLIED. SOLINTRO AND ALL OWNERS OF SOLINTRO MAKE NO REPRESENTATIONS AND DISCLAIM ANY WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE. WE DO NOT REPRESENT OR WARRANT, AND EXPRESSLY DISCLAIM THAT: (A) THE USE OF THE WEBSITE OR ANY SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE, OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE WEBSITE, SOFTWARE, OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, SOFTWARE, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE WEBSITE WILL BE CORRECTED, OR (F) THE WEBSITE OR THE SERVER(S) THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
In no event shall Solintro, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services, unauthorized access to your data, interruptions in service, bugs or viruses, errors or omissions in content, or any defamatory, offensive, or illegal conduct by third parties.
YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH SOLINTRO IS LIMITED TO THE PORTION OF THE FEES YOU HAVE PAID US IN THE 12 MONTHS PRIOR TO THE ACCRUAL OF ANY CLAIM. YOU AGREE THAT SOLINTRO HAS NO OBLIGATION OR LIABILITY ARISING FROM OR RELATED TO THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF MADE AVAILABLE THROUGH OR IN CONNECTION WITH SOLINTRO, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO SOLINTRO, FOR ANY PROBLEMS OR DISSATISFACTION WITH THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, IS LIMITED TO THE FEES THAT YOU HAVE PAID TO US IN THE 12 MONTHS PRIOR TO THE ACCRUAL OF ANY CLAIM.
In the event of any dispute, controversy, claim, or disagreement arising out of or touching upon or about the terms of this Agreement or its termination, breach, or invalidity, including the interpretation and validity thereof and the respective rights and obligations of the Parties hereof, both Parties agree to first attempt to resolve the matter amicably through good-faith negotiations.
If the dispute cannot be resolved through negotiation within thirty (30) business days of the initial dispute notification, both parties agree to submit the dispute to mediation.
Mediation will be conducted by a mutually agreed-upon mediator, and the costs shall be shared equally between the parties.If mediation does not result in a resolution, any unresolved disputes shall be submitted to binding arbitration by the rules of the State of Oregon.
The decision of the arbitrator(s) shall be final and binding upon both parties. Each Party shall pay its costs of arbitration unless otherwise ordered by the arbitrator.
YOU ACKNOWLEDGE AND AGREE THAT YOU AND YOUR BUSINESS ARE WAIVING THE RIGHTS TO A TRIAL BY JURY. THE RIGHTS THAT YOU AND YOUR BUSINESS WOULD HAVE IF YOU WENT TO COURT, SUCH AS DISCOVERY OR THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST. YOU AGREE THAT YOU AND YOUR BUSINESS MAY ONLY BRING A CLAIM IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF (LEAD OR OTHERWISE) OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES), AND MUST FOLLOW THESE TERMS AS A COURT WOULD.
YOU AGREE, TO THE FULLEST EXTENT PERMITTED BY LAW, TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SOLINTRO, IT'S AFFILIATES, AND IT'S RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND OTHER INDEPENDENT CONTRACTORS FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, CAUSE OF ACTION, DAMAGE, LAWSUITS, JUDGMENTS, INCLUDING ATTORNEYS' FEES AND COST, ARISING OUT OF, OR RELATING TO, YOUR PARTICIPATION OR ACTION(S) UNDER THIS AGREEMENT, UNLESS EXPRESSLY STATED OTHERWISE BY SOLINTRO, IN WRITING.
This Agreement shall be governed by and construed by the laws of the State of Oregon, USA.
Solintro will not be responsible to you for any delay, damage, or failure caused or occasioned by any act of nature or other causes beyond our reasonable control.
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice through our Platform or by other means. Your continued use of our Platform and Services after such changes constitutes your acceptance of the revised Terms.
If you have any questions or concerns about these Terms, please contact us at [email protected].
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